Frequently Asked Questions
Find answers to common questions about Memorial Intelligence Platform
Memorial Intelligence Platform is a comprehensive cloud-based operational intelligence platform designed specifically for funeral homes. It offers case management, family portal, photo studio, biometric security, body tracking, and integrated billing — all in one unified system.
- Funeral Home: $379/month per location
- Annual prepay discount: Available
- One-time onboarding fee: $299 per location
Yes! We offer a full 30-day free trial with complete access to all features. No charges are made during the trial period. A credit card is required to start the trial, but you will not be billed until the trial ends.
Memorial Intelligence is built for funeral home operations — independent funeral homes and owner-operators who need real operational and financial visibility. The platform supports the full spectrum of funeral home workflows including at-need cases, pre-arrangements, family portal access, and cremation authorization.
Absolutely. We prioritize data security with:
- Multi-tenant data isolation - your data is completely segregated
- Encrypted storage and transmission
- Secure authentication with strong password requirements
- Regular automated backups
- Rate limiting and security headers
- CSRF protection on all forms
Yes! Memorial Intelligence Platform is fully responsive and works beautifully on tablets, smartphones, and desktop computers. We also provide a pre-configured tablet for arrangement conferences with families, included with your onboarding.
- Case Management with 7-stage workflow
- Family Portal for online arrangements
- Photo Studio with editing tools
- Biometric verification
- Calendar and scheduling
- Checklist management
- Obituary generator
- Document management
- Inventory tracking
- Vehicle and fleet management
- Comprehensive reporting
Support is available through:
- Built-in help system within the application
- Email at support@memorialintelligence.com
- Documentation portal
Sentinel is Memorial Intelligence's built-in back-office assistant — designed to watch your cases so your staff can focus on the families.
- Surfaces compliance gaps automatically before a case is finalized
- Flags pricing issues and missing items on every arrangement
- Delivers a morning briefing of cases that need attention — without being asked
- Answers questions about any active case instantly
Yes — automatically. Memorial Intelligence scans your General Price List against FTC Funeral Rule requirements and surfaces any compliance gaps as alerts every time the platform is used. You don't have to run a manual checklist or remember what to check. Issues appear before a case is finalized, not after an inspection.
Most funeral homes save 4 to 6 hours of staff time per case across:
- Arrangement conference mode — information entered once at the table, never re-typed from paper or email
- Family portal intake — families complete their portion online before the arrangement
- Digital forms and e-signatures — no printing, scanning, or chasing signatures
- Automated compliance and pricing monitoring — no manual review needed
Most funeral homes break even within their first 17 to 20 cases — typically under two months of normal case volume.
At $379/month per location ($4,548 annually), the platform cost is covered by staff time savings alone at typical volumes. That doesn't include reduced compliance risk, improved family experience, or the revenue visibility that comes from knowing your true margins on every case.
Use our interactive ROI calculator to see the numbers for your specific case volume and staff costs.
At $379/month per location ($4,548 annually), the platform cost is covered by staff time savings alone at typical volumes. That doesn't include reduced compliance risk, improved family experience, or the revenue visibility that comes from knowing your true margins on every case.
Use our interactive ROI calculator to see the numbers for your specific case volume and staff costs.
Memorial Intelligence is the first funeral home platform built from the ground up to actively work for you — not just store records and wait to be queried. Legacy platforms were designed to collect data. This platform is designed to use it.
Key differences:
Key differences:
- Proactive compliance monitoring — no legacy platform does this automatically
- Intelligent pricing guidance built in — not a separate module or add-on
- Real-time profit and margin visibility on every case
- Daily staff briefing — cases flagged for attention without running a report
- 30-day full-feature free trial — no crippled demo
Still have questions?
We're here to help you find the right solution for your funeral home.
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