Frequently Asked Questions

• Funeral Home: $379/month per location
• Annual prepay discount: Available
• One-time onboarding fee: $299 per location

We also have a special founding offer for the first 100 accounts with locked pricing for 24 months. Contact us to discuss pricing for your specific setup.

Yes! We offer a full 30-day free trial with complete access to all features. No charges are made during the trial period. A credit card is required to start the trial, but you will not be billed until the trial ends.

Memorial Intelligence is built for funeral home operations — independent funeral homes and owner-operators who need real operational and financial visibility. The platform supports the full spectrum of funeral home workflows including at-need cases, pre-arrangements, family portal access, and cremation authorization.

Absolutely. We prioritize data security with:

• Multi-tenant data isolation - your data is completely segregated
• Encrypted storage and transmission
• Secure authentication with strong password requirements
• Regular automated backups
• Rate limiting and security headers
• CSRF protection on all forms

We follow industry best practices for data protection in the death care industry.

Yes! Memorial Intelligence Platform is fully responsive and works beautifully on tablets, smartphones, and desktop computers. We also provide a pre-configured tablet for arrangement conferences with families, included with your onboarding.

Support is available through:

• Built-in help system within the application
• Email at support@memorialintelligence.com
• Documentation portal

Premium support options are available for enterprise customers.

Sentinel is Memorial Intelligence's workflow assistant, designed to surface case information, reminders, and items for staff review.

• Highlights configured checklist and document items for review
• Surfaces pricing and missing-item prompts based on available case data
• Provides a briefing of cases and tasks that may need attention
• Helps staff retrieve information from active case records

Sentinel does not replace your directors or professional judgment. Staff must review its output and remain responsible for case decisions.

Memorial Intelligence provides GPL and workflow review aids intended to help staff identify items for review. These tools are not legal advice and do not guarantee FTC Funeral Rule compliance. Each funeral home remains responsible for reviewing its documents, policies, and compliance decisions.

Our ROI calculator uses an illustrative assumption of 4 to 6 staff hours per case across:

• Arrangement conference mode — information can be entered once at the table for use in connected workflows
• Family portal intake — families complete their portion online before the arrangement
• Digital forms and e-signatures — no printing, scanning, or chasing signatures
• Workflow and pricing review aids — staff review remains necessary

At 75 cases per year, the model produces 300–450 illustrative hours. It is not a customer outcome claim or guarantee; actual results vary by workflow, staffing, and adoption.

Payback is an illustrative calculation based on the calculator's selected annual case volume, hourly rate, number of locations, subscription cost, and 4–6 hour assumption.

It is not a promise of savings or payback. Use our interactive ROI calculator to explore inputs for your operation.

Memorial Intelligence offers workflow, pricing, and review tools designed for funeral home operations. Competitor capabilities and plans vary and change, so evaluate current vendor information and a demonstration for your specific requirements.

Key differences:

• Configured workflow and compliance review aids for staff use
• Pricing and case-data visibility tools
• Case-level cost and margin reporting where data is entered
• Task and case briefing tools
• 30-day trial access, subject to current terms

See the full side-by-side comparison →