Frequently Asked Questions
Find answers to common questions about Memorial Intelligence Platform
Memorial Intelligence Platform is a comprehensive cloud-based operational intelligence platform designed specifically for funeral homes. It offers case management, family portal, photo studio, biometric security, body tracking, and integrated billing — all in one unified system.
- Funeral Home: $379/month per location
- 1–3 locations: Full price, no discounts
- 4+ locations: 10% off each additional location beyond the first
- Annual prepay discount: Available (combined discounts capped at 15%)
- One-time onboarding fee: $299 per location
Yes! We offer a full 30-day free trial with complete access to all features. No charges are made during the trial period. A credit card is required to start the trial, but you will not be billed until the trial ends.
Memorial Intelligence is built for funeral home operations — from single-location independent funeral homes to multi-location groups. The platform supports the full spectrum of funeral home workflows including at-need cases, pre-arrangements, family portal access, cremation authorization, and multi-location management.
Absolutely. We prioritize data security with:
- Multi-tenant data isolation - your data is completely segregated
- Encrypted storage and transmission
- Secure authentication with strong password requirements
- Regular automated backups
- Rate limiting and security headers
- CSRF protection on all forms
Yes! Memorial Intelligence Platform is fully responsive and works beautifully on tablets, smartphones, and desktop computers. We also provide a pre-configured tablet for arrangement conferences with families, included with your onboarding.
Yes! Memorial Intelligence Platform fully supports multi-location operations. You can manage multiple funeral home locations from a single account with full data isolation between locations. Organizations with 4 or more locations receive a 10% multi-location discount on subscription fees.
- Case Management with 7-stage workflow
- Family Portal for online arrangements
- Photo Studio with editing tools
- Biometric verification
- Calendar and scheduling
- Checklist management
- Obituary generator
- Document management
- Inventory tracking
- Vehicle and fleet management
- Comprehensive reporting
Support is available through:
- Built-in help system within the application
- Email at support@memorialintelligence.com
- Documentation portal
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