Frequently Asked Questions
Find answers to common questions about Memorial Management System
Memorial Management System is a comprehensive cloud-based software platform designed specifically for funeral homes and crematories. It offers case management, family portal, photo studio, biometric security, crematory operations, and integrated billing - all in one unified system.
- Funeral Home or Crematory: $379/month per location
- Combined Operations: $699/month per location
- 1-3 locations: Full price, no discounts
- 4+ locations: 10% off each additional location beyond the first
- Annual prepay discount: Available (combined discounts capped at 15%)
- One-time onboarding fee: $299 (funeral homes and combined operations)
Yes! We offer a full 30-day free trial with complete access to all features. No charges are made during the trial period. A credit card is required to start the trial, but you will not be billed until the trial ends.
We support three operation types:
- Funeral Homes: Traditional services, visitations, ceremonies
- Crematories: Standalone cremation operations
- Combined Operations: Funeral homes with on-site crematory
Absolutely. We prioritize data security with:
- Multi-tenant data isolation - your data is completely segregated
- Encrypted storage and transmission
- Secure authentication with strong password requirements
- Regular automated backups
- Rate limiting and security headers
- CSRF protection on all forms
Yes! Memorial Management System is fully responsive and works beautifully on tablets, smartphones, and desktop computers. We also provide a pre-configured tablet for arrangement conferences with families, included with your onboarding.
Yes! Memorial Management System fully supports multi-location operations. You can manage multiple funeral homes, crematories, or combined facilities from a single account. Organizations with 4 or more locations receive a 10% multi-location discount on subscription fees.
- Case Management with 7-stage workflow
- Family Portal for online arrangements
- Photo Studio with editing tools
- Crematory Operations module
- Biometric verification
- Calendar and scheduling
- Checklist management
- Obituary generator
- Document management
- Inventory tracking
- Vehicle and fleet management
- Comprehensive reporting
Support is available through:
- Built-in help system within the application
- Email at support@memorialmanagment.com
- Documentation portal
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